quality assurance and quality improvement
Train in real-time to build confidence for the next call
Caller audio transcripts, processed by AI, empower your Supervisors
Audio keyword triggers
Select words and phrases that are commonly spoken on calls that you want to know about
Workflows
After a keyword is spoken, set the workflow you desire to alert the right parties or take the correct action
Monitor trauma, boost morale
Use keyword triggers to understand what frontline workers are going through - and to compliment them on jobs well done
