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As call volumes rise and nationwide staffing continues to lag below capacity, 911 faces an inflection point. Centers are stretched thin and using outdated tools to manage mission-critical tasks...
A New Kind of Assistant for 911
At the New HorAIzons 2025 Platform Launch, CEO Michael Chime introduced a new kind of platform built to help address these challenges—one that supports call-takers, dispatchers, and supervisors by reducing workload, increasing clarity, and speeding up response. Using AI, we’re helping centers handle more calls, faster, without compromising on quality, while amplifying the importance of the human telecommunicator.
Here are a few examples of what that means in practice:
1. Non-Emergency Call Handling
With Prepared, centers can use an AI assistant to take non-emergency calls. The assistant gathers the needed information, files necessary reports, and routes the call to a human call-taker if needed, freeing up staff to focus on emergent calls and reducing hold times.
2. Live Transcription and Translation
Language barriers can delay critical response. Prepared transcribes and translates calls in real time, allowing call-takers to understand what's happening immediately. It also creates summaries and highlights key information to streamline the passing of information from call-taker to dispatcher to field responder.
3. Radio Transcription and Alerts
Dispatchers monitor multiple radio channels at once. Prepared transcribes all of them in real time and flags key words—like “mayday” or “shots fired”—to give the dispatcher backup, help new dispatchers developer their "radio ear," and ensure critical information is available at all times.
4. Automated QA and Feedback
While many centers are only able to review a small fraction of their total call volume, with Prepared, every call is automatically scored against protocol, and supervisors can provide feedback within hours—not months, improving consistency, training, and, ultimately, overall performance.
What Comes Next
We’re continuing to improve the platform based on feedback from centers. Everything we’ve built—from language translation to real-time QA—has come from direct conversations with public safety professionals about what they need most.
Prepared’s goal is simple: help 911 centers do more with less. We’re not replacing people—we’re giving them better tools, so they can do their best work when it matters most.
Over the next two months, we'll release a series of roundtable discussions featuring seven of the best 911 leaders from around the country. Subscribe to our YouTube to get notified when the Roundtables go live!
