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Today, to help agencies optimize performance with custom, consolidated, actionable insights, Prepared is proud to announce that our enhanced Analytics are officially available nationwide for immediate implementation.
By unifying operational and quality assurance data, Analytics transforms how Supervisors can track, evaluate, and improve their operation.
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Within the Prepared platform, you can now get instant insight into:
- Peak call volume times to optimize staffing for when it’s needed most
- Average call durations, sorted by shift & call-taker, to hone in on call processing speed trends
- Which incident types are causing the most issues in QA to customize training
- Examine if any critical questions are consistently missed during calls
- Shift-by-shift, telecommunicator-by-telecommunicator performance, identifying and celebrating high performers
- Data trends, highlighting what type of calls your agency is receiving & when, to better understand the community conditions your telecommunicators are dealing with
…and so much more. No longer do you have to manually comb through loads of data to understand your operation, it’s right at your fingertips, 24/7, whether you’re using our pre-built charts or customizing your own.
Combined, the data within Prepared Analytics empowers Supervisors with unprecedented, easy-access visibility into the strengths and weaknesses of their operation.
Want to bring Prepared to your agency? Schedule a call to see the platform in action.
