When disaster strikes—whether it’s a severe storm, wildfire, widespread outage, or a sudden surge in call volume—911 operations can’t pause. But traditional systems often struggle to transfer active incidents securely and seamlessly between agencies, creating real gaps in service when one center is disrupted.
In this white paper, we break down how Prepared’s Assistive Call-Taking enables PSAPs to share calls, live audio, transcripts, and incident data across jurisdictions in real time—so neighboring centers can immediately step in, answer on behalf of impacted communities, and keep emergency response moving without interruption. With secure, cloud-based continuity, flexible interagency connections, and compliance built in, Assistive Call-Taking helps agencies build a more resilient public safety infrastructure.
Sections include:
- Failover calls and real-time collaboration across PSAPs
- Incident sharing (call audio, full transcript, summaries, and call history)
- Contingency planning for outages (including outbound texting to maintain continuity)
- Interagency chat for rapid coordination without phone/radio workarounds
- Security, compliance, and trust (SOC 2, CJIS, and HIPAA-aligned safeguards)
Download the free white paper to see how PSAP-to-PSAP call sharing can strengthen continuity and resiliency in your region.
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