See How Much Non-Emergency Call Volume & Cost You Can Reduce
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A 20% benefits load is applied to reflect total employment cost.
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Generating your report…
Modeling call deflection, staffing impact, and ROI
Your ANET Impact Report
Based on your inputs, here's how ANET could impact your center's operations, staffing, and costs.
This range reflects the impact of deflecting non-emergency calls and reducing manual workload across your center — modeled on your specific call volume, handle time, and staffing cost.
Operational Impact Breakdown
What this means for your center
ANET reduces the volume of non-emergency calls reaching your telecommunicators — freeing up capacity, smoothing demand spikes, and reducing reliance on overtime. This allows your team to focus on high-priority incidents while improving overall workload consistency across every shift.
Additional impact not included in this estimate
Your actual ROI is likely higher. This estimate doesn't include:
- ⏱ Overtime avoided Deflected calls mean fewer hours absorbed at time-and-a-half during peak periods and short-staffed shifts — one of the largest hidden costs in any PSAP budget.
- 📋 Post-call processing time AI-structured call notes reduce the minutes dispatchers spend resolving and reviewing each interaction — time that adds up across hundreds of calls per shift.
- 📉 Peak-load relief By absorbing non-emergency volume before it reaches call-takers, ANET flattens demand spikes — reducing both floor strain and the reactive staffing decisions that come with it.
- 🔄 Retention and retraining costs Reducing low-value call burden helps agencies retain experienced telecommunicators longer — lowering the significant cost of turnover and onboarding in a specialized role.
Based on 60–80% call deflection using 1,840 productive hours per FTE (accounting for vacation, sick leave, holidays, and training). Salary loaded at 1.2x to reflect benefits cost. Actual results vary by agency.
Next step: validate this for your center
Every center operates differently. We can walk through your assumptions, refine this model, and show exactly how ANET would fit into your workflow.
No commitment — just a working session to validate your numbers.
Walk Through My ROI
We'll reach out to walk through your results, validate your assumptions, and show how ANET would fit into your center's workflow.
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