AQA Calculator

Takes 60 seconds → No guesswork required

Your center

Annual call volume to QA911 calls per year, or total calls if you QA both.

Minutes to QA one call, manuallyPull the recording, listen, pause, score. Typically 20–30.

Percent of calls you QA today — 2%Be honest. NENA's standard is roughly 2 to 3%.

Annual salary — QA lead or supervisorBase salary. A 1.2× benefits load is applied automatically.

Advanced assumptions

Minutes per review with AQAAuto-scored and transcribed, so the human reviews the flagged moment instead of the whole call.

Percent of calls still needing a human look — 10%Calls that score below threshold and get manually reviewed.

Benefits load multiplier

Productive hours per FTE per yearNet of vacation, sick leave, holidays, and training.

On the QA you already do

—

hours given back per year

—

value of that time, fully loaded

—

Every call reviewed. A fraction of the manual cost.

The review labor behind your QA today, versus the review labor left once every call is scored automatically.

Manual QA today

—annual QA labor cost

—

of calls reviewed

→

With Automated QA

—annual review labor, human-checked calls only

100%

of calls reviewed, every one scored

—

90%

less time on manual review

Proof point: St. John's County 911

“We went from QAing very few calls to doing 100%.”

Debra Smith, Floor Manager. St. John's went from reviewing about 2% of their 911 calls to every call, with manual reviews that used to take 20 to 30 minutes each.

Read the St. John's County case study →

How the numbers break down

	Today	With AQA
Calls reviewed per year	—	—
Calls scored per year	—	—
Hours spent on QA review	—	—
Fully loaded review labor	—	—
Share of an FTE consumed	—	—

What 100% coverage would cost you by hand

—hours of manual review

—full-time people, doing nothing but QA

—in loaded salary

This is capacity, not a headcount cut. No 911 center is overstaffed. The hours above go back into coaching, floor coverage, training new hires, and the work that keeps people from leaving. The dollar figure is what that recovered time is worth, not a line item to remove from your budget.

Not counted in this estimate

The numbers above only count review time. Three things they leave out:

Coaching while it still matters. Supervisors catch issues in days, not weeks. Call takers can practice with simulations built from real calls, with the caller details removed, and retake them until they get it right. One early customer reported saving close to a week of classroom time.
Scoring everyone can trust. Every call is scored against the same guidelines, and every score shows its reasoning. Supervisors can override any of it, and the average override rate across live centers is about 6%. Two people often score the same call differently. A system does not.
Proof of QA when someone asks. There is no federal mandate, but states are starting to ask. Ohio is already requiring individual centers to show proof of QA.

Run these numbers against your own center

We will walk through your assumptions, pressure test the model, and show you what full QA coverage would actually look like on your floor.

Walk through my numbers →

Methodology. Manual review time is your input. AQA-assisted review defaults to 1.5 minutes per call, drawn from a live customer who completed 120 manual reviews in roughly 3 hours after implementing Automated QA. Salary is loaded at 1.2× to reflect total employment cost and divided by 1,840 productive hours per FTE, net of vacation, sick leave, holidays, and training. With AQA, 100% of calls are scored automatically and the human review load defaults to the 10% of calls that fall below threshold. Estimates only. Actual results vary by center, SOPs, and scoring thresholds.

See What QA Actually Costs Your Center, and What Full Coverage Would Cost.