About Prepared

911 is the backbone of American public safety…but, for too long, the professionals that dedicate their lives to answering our calls have been let down by the technology that serves them. Our mission is to change that.

We aim to ensure that every emergency receives a perfect response; a bold vision requires bold action from our team, working hand-in-hand with the professionals we serve.

Since the public launch of our first public safety product in the fall of 2021, our technology has helped streamline millions of 911 calls in communities around the country. We’ve revolutionized what’s possible in emergency response by applying cutting-edge AI to the most critical challenges facing first responders. Our partners span 49 states and collectively protect more than 90 million people.

Backed by more than $130 million in funding led from investors like General Catalyst, Andreessen Horowitz, and First Round Capital, we're scaling rapidly to become a core component of emergency calls nationwide, driving the future of emergency response toward a safer, more agile system.

At Prepared, you’re not simply part of a team — you’re a key force in a mission that truly matters. Your contributions here will shape the future of emergency services, playing a vital role in creating a safer, more connected world.

Key Responsibilities

As a Product Manager at Prepared 911, you will be at the forefront of this transformative journey. Your role is more than a job; it's a commitment to public safety and technological innovation. Here's what you'll be doing:

• Strategic Product Vision & Development: From conceptualization to execution, you will develop products specifically designed for 911 telecommunicators, dispatchers and responders, focusing on achieving a substantial Product-Market Fit (PMF).
• Outcome-Driven Development: You will play a critical role in increasing the efficiency of communication between dispatchers, responders and the citizens they serve, aiming to significantly improve the sharing of life-saving data flowing between these personas across different channels
• Market Analysis and User Feedback: Dive deep into market research through diligent, continuous customer discovery, analysis of user feedback through in-product as well as channels like sales and CS interactions,, competitive analysis and more, using these insights to shape our product
• Cross-Functional Leadership: Collaborate with engineering, design, marketing, and sales teams to plan, execute, and launch new features. Your leadership will be pivotal in aligning these teams with our vision.
• Data-Driven Decision Making: Monitor key product metrics, using data to iterate and optimize user experiences continually.

What Make You a Great Fit

We're looking for someone who embodies the spirit of innovation and collaboration. Here are some attributes that would make you a great fit:

• Experience in B2B/B2G Tech Products: You have a strong background in developing technology products, especially in B2B SaaS or B2G sectors, and have been instrumental in scaling early-stage or zero-to-one initiatives.
• Proven Track Record: With 5+ years of experience as a Product Manager, your portfolio showcases successful project management, preferably in a B2B/B2G SaaS environment.
• Technical Acumen: You’re comfortable discussing technical concepts with engineers and can translate product requirements into actionable engineering tasks. You also have experience designing for end users who are technical, and can ensure that the product is tailored to meet their needs and expectations.
• Adaptability and Growth Mindset: You set a high bar for the products and the experiences you deliver, and are quick to adapt to change based on market feedback
• Self-Motivation and Team Spirit: You are a self-starter, highly motivated, and always prioritize the team's best interests.
• Relationship Building: Your ability to build and maintain strong relationships with team members and stakeholders is one of your key strengths.
• Leadership and Communication: Excellent leadership skills complemented by outstanding communication abilities make you an effective team player and leader.
• Analytical and Strategic: You possess an analytical mindset, capable of interpreting data to make informed product decisions.

Benefits

🌎 Remote-First Culture
🩺 Medical, Dental, and Vision Benefits
💸 401k + Free Financial Advisors with Betterment
📱Monthly Cell Phone Stipend
🏖️ Unlimited Time Off + 15 Observed Holidays
🚼 12 Weeks of Paid Parental Leave (birthing + non-birthing parents)
🚨 Visit a PSAP (911 Center)
🏢 WeWork Membership for All Employees
✈️ Annual Company Offsite
🔮 AI Tools like ChatGPT + NotionAI
🏠 $500 Work from Home Budget

Want to learn more about Prepared? Check out the links below.

• Prepared, which wants to ‘revolutionize’ emergency 911 calls, raises $27M
• NBC Today Show | 911 callers can now share video of emergencies with dispatchers
• The Verge | iPhones will soon be able to stream live video on 911 calls

At Prepared, we are committed to building a safer and more connected world, and we believe that fostering diversity, equity, and inclusion is essential to achieving this mission. We are a proud equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other protected characteristic. We actively seek to create an inclusive environment where diverse perspectives are valued and everyone has the opportunity to contribute meaningfully to our mission of improving public safety and emergency response for all communities.