North Little Rock 911 Streamlines QA with Prepared

North Little Rock Emergency Services dispatches police and fire forthe cities of North Little Rock and Maumelle. They field over 130,000 calls annually with a staff of 32 dispatchers and 4 shift supervisors.

With a sizable population of Spanish speakers in the community and frequent foreign travelers to the region, they needed a better way of serving non-English callers. Additionally, it took an entire day with no interruptions to complete 19 to 21 QA forms – not enough to meet their goal of two QAs per call-taker, per month.

To meet the challenges they were facing, North Little Rock turned to Prepared. Find out why they chose us and how we helped drastically improve their operation by downloading this free case study!