Why current approaches fail when calls cross jurisdictions

When a 911 call moves between agencies, PSAPs typically rely on one of two approaches:

Pass the call

The receiving PSAP starts with little to no context, forcing call takers to reconstruct the situation while the caller repeats information under stress.

CAD-to-CAD integrations

These can take months (or years) to implement — and still typically share only limited, structured data, not the full story.

Share the call—not just the incident record

With Prepared, the receiving agency doesn’t start from zero. 

They immediately see:

→ Call audio

→ AI transcript

→ AI-generated summary

→ Caller location

→ Key incident details

**So instead of asking “What’s happening?” they can start acting immediately.**

With Prepared, the receiving agency doesn’t start from zero. 

They immediately see:

→ Call audio

→ AI transcript

→ AI-generated summary

→ Caller location

→ Key incident details

**So instead of asking “What’s happening?” they can start acting immediately.**

How Prepared ACT works across a call transfer

Context is captured automatically as the call unfolds

From the moment a call begins, Prepared builds a complete, real-time picture of the incident.

→ Live AI transcript

→ AI-generated summary

→ Caller location

→ Ongoing call audio

‍

Call takers don’t need to document everything manually—the system captures it for them.

The full call is transferred in two clicks

When a call needs to move across jurisdictions, everything goes with it instantly.

→ No manual relay of details

→ No loss of information between agencies

→ No delay while the receiving PSAP catches up

‍

The entire conversation—and its context —transfers instantly.

The receiving PSAP starts with the full story

Before they even speak to the caller, the receiving agency already understands the situation. They can immediately see:

→ What’s already been said

→ What’s happening now

→ Where the caller is located

‍

So instead of asking “What’s going on?” they can begin taking action immediately.

Built for a world where PSAPs don’t operate in isolation

Emergencies don’t follow jurisdictional boundaries—and neither should your tools. Prepared creates a growing network of PSAPs that can collaborate in real time. As more agencies adopt Prepared in your region:

Transfers become faster and more reliable

Multi-agency incidents feel like a single coordinated response

Instead of stitching systems together, you’re operating on shared infrastructure.

See how this works in your PSAP

In a 30-minute demo, we’ll walk through exactly how Prepared fits into your workflow. You’ll see:

→ A real cross-jurisdiction call transfer

→ How context is captured and shared automatically

→ How it works alongside your existing CAD

Book a Demo

See how this works in your PSAP

In a 30-minute demo, we’ll walk through exactly how Prepared fits into your workflow. You’ll see:

→ A real cross-jurisdiction call transfer

→ How context is captured and shared automatically

→ How it works alongside your existing CAD

Book a Demo

FAQ

Do both PSAPs need Prepared for collaboration?

Yes. PSAP-to-PSAP collaboration works between agencies using Prepared’s Assistive Call-Taking platform.

Does this replace CAD integrations?

Prepared complements existing CAD systems by enabling collaboration during the call-taking process.

What information is shared during a transfer?

Shared calls can include transcripts, summaries, audio, and precise caller location.

Can we control which calls are shared?

Yes. Agencies can selectively share calls and maintain control over permissions.

Why current approaches fail when calls cross jurisdictions

Pass the call

CAD-to-CAD integrations

With Prepared, the receiving agency doesn’t start from zero.

They immediately see:

So instead of asking “What’s happening?” they can start acting immediately.

With Prepared, the receiving agency doesn’t start from zero.

They immediately see:

So instead of asking “What’s happening?” they can start acting immediately.

What PSAP leaders are saying

Mike Reitz

How Prepared ACT works across a call transfer

Context is captured automatically as the call unfolds

The full call is transferred in two clicks

The receiving PSAP starts with the full story

Built for a world where PSAPs don’t operate in isolation

See how this works in your PSAP

See how this works in your PSAP

FAQ

Do both PSAPs need Prepared for collaboration?

Does this replace CAD integrations?

What information is shared during a transfer?

Can we control which calls are shared?

With Prepared, the receiving agency doesn’t start from zero. 

**So instead of asking “What’s happening?” they can start acting immediately.**

With Prepared, the receiving agency doesn’t start from zero. 

**So instead of asking “What’s happening?” they can start acting immediately.**