See which non-emergency calls are consuming dispatcher time, and which could be handled differently.
We'll analyze 2-4 weeks of audio from your 10-digit non-emergency line and return a data-backed picture of your call landscape—what's coming in, what it costs your team, and where there may be room to operate more efficiently.
Build a data-backed case for change
Quantify capacity tied up in routine calls
Identify calls that still need human judgment
Prioritize opportunities to reduce call burden
Check eligibility for a free analysis
No audio is requested in this form. NDA and secure transfer are confirmed before any files are shared.
These questions come up in every procurement conversation.
Most agencies don't have data to answer them.
"What are our top non-emergency call types, by volume?"
"How much dispatcher time are we spending on low-priority calls?"
"When does our non-emergency line get hit the hardest?"
"Which of our calls could realistically be handled differently?"
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Three steps. No disruption to your operation.
01
Submit the form
We'll follow up within one business day to confirm eligibility, complete the NDA, and agree on the audio format and secure transfer process. Nothing moves until your team is comfortable with how the data is handled.
02
Send 2-4 weeks of audio
Export recordings from your 10-digit non-emergency line. We'll handle ingestion and analysis. If your phone system is non-standard, we'll work through it with you before you send anything.
03
Get your report
We'll walk through results in a 30-minute call. You'll leave with a clear picture of what's on your line, what it costs your team, and what the opportunity looks like for your center specifically.
What you'll receive
The analysis answers these questions with a full picture of your non-emergency call landscape—based on your data, not industry averages.
Call type distribution →
Every category your center handles, ranked by volume
Average call duration by category
Top 10 most common call types
Peak volume trends
Candidate volume estimate
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Call type distribution
Average call duration by category →
Where dispatcher time actually goes, broken down by call type
Top 10 most common call types
Peak volume trends
Candidate volume estimate
.png)
Call type distribution
Average call duration by category
Top 10 most common call types →
Parking, animal services, welfare checks, admin requests, and more
Peak volume trends
Candidate volume estimate
.png)
Call type distribution
Average call duration by category
Top 10 most common call types
Peak volume trends →
When your line gets hit hardest, by day and hour
Candidate volume estimate
.png)
Call type distribution
Average call duration by category
Top 10 most common call types
Peak volume trends
Candidate volume estimate →
Parking, animal services, towed vehicles, admin requests, and more
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What you'll receive
The analysis answers these questions with a full picture of your non-emergency call landscape—based on your data, not industry averages.
Call type distribution
Every category your center handles, ranked by volume
Average call duration
by category
Where dispatcher time actually goes, broken down by call type
Top 10 most
common call types
Parking, animal services, welfare checks, admin requests, and more
When your line gets hit hardest, by day and hour
Peak volume trends
Candidate volume estimate
Which call types may be candidates for alternate handling
This analysis is most useful if any of these sound familiar.
--> Non-emergency volume is competing with your team's capacity to handle emergency calls
--> Leadership or city/county stakeholders are asking questions about operational efficiency you can't yet answer
--> Staffing is stretched and you're not sure which part of your call volume is driving the most strain
--> You're building a budget request, headcount justification, or grant application and need real data to back it up
--> You're evaluating non-emergency call triage options and want your own data before comparing vendors
--> You suspect a significant portion of your 10-digit volume could be handled differently, but you don't have data to confirm it
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Public safety agencies using Axon 911, by Prepared
Public safety agencies using Axon 911, by Prepared
What to expect before you send anything.
Do we need legal or IT approval before sending audio?
In many cases, yes—and we expect that. Before any files are transferred, we'll complete an NDA, walk through the secure transfer process with your team, and confirm any agency-specific requirements. Nothing happens until you're ready.
Is this free?
Yes, with no commitment attached. The analysis helps agencies understand their own operations—whether or not we end up working together on anything else.
How long do you retain our recordings?
Audio files are deleted after your analysis is delivered. They are used only to generate your report and are not retained, repurposed, or shared.
Will this identify or score individual call-takers?
No. The analysis is purely categorical and operational — call types, volumes, durations, and trends. It does not identify individual call-takers or produce any kind of performance evaluation.
We built our own IVR or call routing already. Does that affect this?
Not at all. The analysis works from raw audio regardless of what's in front of it. If you've built something in-house, the report will show what's still reaching your team and where the current setup may have gaps.
Is this a sales demo or a pitch?
No. The first step is figuring out whether the analysis is a fit and what data is available. After you review the results, we can have an honest conversation about whether any of what we build is relevant for your center. That's your call, not ours.
What do I actually need to send you?
Two to four weeks of recorded audio from your 10-digit non-emergency line. We'll confirm the file format and transfer process before anything moves. Most agencies can export this from their logger or call handling equipment.
We don't have budget right now. Is it still worth doing?
Yes. The analysis gives you data you can bring to a 911 board, city council, or grant application. Understanding your call volume is often the first step to building the case for any operational change.
Get a clearer picture of your non-emergency workload.
See which call types are consuming dispatcher time, when volume peaks, and where alternate handling may be realistic—using your agency's own data, not assumptions.
Check eligibility for a free analysis
No audio is requested in this form. NDA and secure transfer are confirmed before any files are shared.
