Improve Wellness Checks with Prepared Live
Calls that report potential emergencies related to people’s physical and mental welfare are an unfortunate reality of 9-1-1. They range from sudden cardiac arrests to burns to reports that a friend is in danger of self-harm.
In each case, media from the caller can help shorten the cycle of verification, investigation, and action. How?
Here’s two real-life examples from Prepared Live 911 centers.
Mental welfare and probable cause
A caller dialed 911 to report that a friend of their’s was potentially suicidal. In order to fully act on this guidance, the agency needs probable cause that demonstrates the caller’s friend is actually a threat for self-harm.
Typically, the agency might send first responders to investigate. Without the cooperation of the suspected party, however, the agency is left with limited options for recourse.
In the actual scenario, by using Prepared Live, this center in Nevada was able to receive screenshots from the caller proving that their friend had indicated intent to commit self-harm. These screenshots were then used to determine probable cause, enabling the agency to act swiftly and ultimately begin a chain of events that led to the individual being placed under psychiatric care.
Media sharing through Prepared Live helped ensure that someone got the help that they desperately needed.
Physical welfare: helping save citizens and responders
In Texas, a caller dialed 911 to report that an oil worker had fallen unconscious after inhaling H2S gas. Typically, the dispatcher and first responders from the agency could make informed assumptions about the gas, the victim, and the scene that they will enter upon arrival.
In the actual scenario, by using Prepared Live, the center was able to receive pictures and video of the victim and the surrounding area. Using these pieces of media, the dispatcher gave proper guidance to first responders en route regarding the equipment they’d need.
Not only does the software help protect citizens: it helps protect the brave first responders that serve.
On the horizon: no lights and sirens.
As public safety agencies look to innovate, there’s been steady growth across the country in the introduction of the “no lights and sirens” response. In Louisville, Kentucky, for example, a new program has been introduced that will send counselors instead of first responders to certain 911 calls.
By adding greater context through media, text, or location, Prepared Live enables agencies to adapt and respond appropriately, including in “no lights and sirens” scenarios. When these situations can be verified with greater certainty, dispatchers and first responders are able to turn their attention to other emergent calls.
Prepared Live can help each citizen receive the appropriate care.
These stories are a few amongst hundreds in which Prepared Live has assisted dispatchers and first responders by providing media, text, and location to help ensure the safety of the public.
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