quality assurance and quality improvement

Train in real-time to build confidence for the next call

Caller audio transcripts, processed by AI, empower your Supervisors

Audio keyword triggers

Select words and phrases that are commonly spoken on calls that you want to know about


After a keyword is spoken, set the workflow you desire to alert the right parties or take the correct action

Monitor trauma, boost morale

Use keyword triggers to understand what frontline workers are going through - and to compliment them on jobs well done