Caller audio transcripts, processed by AI, empower your Supervisors
Audio keyword triggers
Select words and phrases that are commonly spoken on calls that you want to know about
After a keyword is spoken, set the workflow you desire to alert the right parties or take the correct action
Monitor trauma, boost morale
Use keyword triggers to understand what frontline workers are going through - and to compliment them on jobs well done
Hear from a user...
“The use of AI, keyword detection and workflows allows our supervisors to stay on top of high priority calls as soon as a caller’s words trigger the response. This allows us to perform quality assurance in real time as well as maintain situational awareness much tighter than we have in the past.”