ABCs of Dispatch: V is for Video

By Sondra Wesley, Implementations Lead @ Prepared

A long-rumored, much-discussed, and oft-misunderstood concept, video on the 911 call has finally arrived in the American public safety ecosystem. Emergency personnel are either using video in their centers, seeing it used in other centers, or exploring the idea of it amongst their team. Many questions remain, however, for those that are and aren't using it.

While we don't have time to address each and every question in this Toolkit, we can provide an introduction to the basics of how video fits into the ABCs of Dispatch:

  • Accuracy
  • Brevity
  • Clarity

Live video aids dispatchers by providing increased situational awareness and "eyes-on-scene."

In this toolkit, I'll walk through video's impact on each of the ABCs, including:

  • The fundamentals
  • The benefits
  • Real-life examples

I hope you leave this toolkit with a better understanding of how video can help you  in a variety of emergencies! Download it for free below!

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